Enel Clientes Colombia 5.1.3

The Enel Clientes Colombia app will be your new virtual branch, where you can:

• Access detailed information about your bill, including the amount to be paid for energy consumption and any additional products and services you have with us.
• Easily and securely make payments with just one click using the PSE payments button.
• Request an extension for bill payment. This option can be found in the payment module.
• Review your bill to separate energy consumption from additional products. You can also download the PDF receipt if needed.
• Report power outages, disruptions, or emergencies, as well as issues with public lighting in the city. Track the stages of issue resolution.
• Stay informed about our daily maintenance work to improve service quality and any potential power suspensions in your home.
• Create payment agreements for charges related to the electricity service.
• Submit meter readings. It is no longer necessary to wait for a meter reader every month, especially if your meter is inside the property.
• Review your energy consumption in detail by month, week, and day, including specific time slots (morning, afternoon, evening) if you have a smart meter.
• Stay informed about important billing cycle dates for your energy service such as meter reading date, bill distribution date, payment deadline, and suspension date.
• Access information about Enel Colombia service centers, including their locations and operating hours.
• Receive notifications regarding your energy service and relevant information for you and your family.
• Additionally, you can access the app using biometric identification if your phone has facial recognition or fingerprint technology enabled in your device settings.

Enel Colombia - Open power for a brighter future.